Turn Off Auto Downloader

By | 2018-06-19T16:23:09+00:00 July 6th, 2016|Categories: Tech Support|

Turn Off Auto Downloader Turn off The Auto Downloader Press the F Key Enter Password 1234562F (A) Scroll Down to TMS-Com Scroll Down to Status Enter Password 1234 Select Disactivated. Press the Red Cancel Key to Return to the Home Screen

Vx520 Dial Troubleshooting

By | 2018-06-19T16:28:19+00:00 July 6th, 2016|Categories: Tech Support|

Troubleshooting Network Issues Troubleshooting Vx520 Dial Communication Errors Ensure that the merchant has connected the Vx520 using the dial port. Often times, merchants will mistake the phone port for the RS232 port.  Reboot the terminal by unplugging the device Lower the Baud Rate Ask if the merchant needs a 9 or another Access Code to dial out. If [...]

Troublshooting IP Connection Errors

By | 2018-06-19T16:28:31+00:00 July 6th, 2016|Categories: Tech Support|

Troubleshooting Network Issues Troubleshooting IP Connections Errors 1. Verify the Cat5 cable is plugged into the correct location. 2. Reboot the terminal by unplugging the device. Enter the CommServer and select the Diamond with an "I" as indicated below. This should display an IP address. If you do not see an IP address or [...]

Vx520 Install

By | 2018-06-19T16:28:52+00:00 July 6th, 2016|Categories: Tech Support|

Dial  Step 1: Getting the Terminal Plugged In Below,  is a picture of the Verifone back that both the power and the phone line will connect to.  Assist the merchant with plugging their device into the phone line. Please note: Merchant's will often times place the phone line in the RS232 port on the junction [...]

Employee Log in

Partner Log in

Customer Log in

PCI Portal

Gateway Log in